Privacy and Data Protection
Our Commitment
Cambridge Fibre Networks Ltd is committed to protecting your personal information. This privacy statement explains how we collect, use, and safeguard your data. We comply with the UK Data Protection Act and EU Privacy Directive requirements.
Information We Collect
Personal Data
We collect personal data including your name, address, telephone number, email address, and other contact details that you provide to us. We may also collect information about your use of our services and website to help us improve our offerings.
How We Use Your Data
Your personal information is used to administer our relationship with you, provide the goods, services, or information you have requested, contact you about our products and services where you have given prior consent, and audit and analyse website usage to improve our services.
Data Sharing and Security
Third-Party Disclosure
Your information will not be disclosed to any third parties except where we have your approval or where this is necessary and in accordance with applicable law. We will never sell your personal information to third parties.
Security Measures
We have policies and technical measures in place to safeguard and protect your personal information against unauthorised access, accidental loss, improper use, and disclosure. We regularly review our security practices to ensure your data remains protected.
Your Rights
Access and Correction
You can view and update your personal information by logging into your account on our website. You may request a copy of the personal information we hold about you — this may be subject to a small administrative fee. If any information we hold is inaccurate, we will correct it promptly upon request.
Marketing and Communications
We will only contact you about products and services when you have given your prior consent. You can opt out of marketing communications at any time by contacting us. When your account is closed, we may retain some data for limited periods to comply with legal obligations.
Cookies and Call Recording
Cookies
Our website uses cookies — small files stored on your browser — to identify repeat visitors and analyse traffic patterns. This helps us improve our website and services. You can control cookie settings through your browser preferences. We may also use other tracking technologies to collect anonymous visit data.
Call Recording
Your telephone calls to us may be recorded for the purposes of staff training and service quality, subject to applicable law. Recorded calls are handled in accordance with our data protection policies.
Contact Us
For any questions about your personal data or this privacy policy, please contact our Data Protection Adviser at: Cambridge Fibre Networks Ltd, 21 Signet Court, Cambridge, CB5 8LA.